Create OC Essentials Service based on Tenant ID

You can create an Operator Connect service from a lead with the customer Tenant ID used to create a SIP Connection between the customer tenant service and the OnlinePSTN Gateway.

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To create OC Essential service:

In the New Leads tab, select the desired lead , click ….,and then choose Change Status.

From the Active drop-down list, select OC Essential.

Enter the Short Name and Full Name of the service. The short name with the following validation rules:

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The string should be 3-15 characters long

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The following characters cannot be used: \ / : * ? " < > |audit

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Can contain letters (lower/UPPER case), Numbers and special characters are allowed, however cannot contain the dot (.) or blank spaces.

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Unique name per M365 Tenant

From the LcCustomer drop-down list, choose the customer to attach to the service; enter the name of the customer in the search box. If your lead is assigned to a channel, then only customers who belong to the assigned channel are displayed in the list.

Configure parameters according to the table below and then click Store & Close.

Click

to confirm. A message similar to the following is displayed; close the screen.

The processing time for the Synchronization operation with the Live Platform server and Microsoft platform depends on the server load. Run the ' peering.sync-leads-job' job to refresh the Leads data and the 'peering.sync-trunks-job' job if you configured the 'Advanced Settings' (see Synchronizing Operator Connect Jobs).

Select the Tenants tab and verify that 'OC Essential' is assigned as the License Type for the new lead.

You can also view the new customer in the Live Platform Services page.